WHATEVER HAPPENED TO “PLEASE” AND “THANK YOU”?

This how-to guide and go-to resource takes the concepts of “please” and “thank you” into every realm where you engage with clients and prospects–from your first hellos and emails, phone and video calls, to conference rooms and restaurants.

With his “return to the personal” philosophy, sales veteran Edwin P. Baldry breaks down the practices, and protocols for successful business dealings and relationship-building.

Via tips, tools, and humorous tales, Baldry shows how to tap into the often-overlooked power of manners to improve your business relationships, and how to transform etiquette into sales performance.

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